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Terms and Conditions
Orders are shipped within 2 to 3 working days. Normal delivery to addresses in Denmark is 1-2 days after order sending. Delivery to addresses within the European Union takes within 3-7 days, and other international orders are received within 5-10 days. All goods are dispatched with Post Danmark.
Any product can be exchanged within 14 days. You must pay the return freight for goods returned to KONO BUSINESS. Please enclose information about your name, invoice number, and what products you want exchanged and return it with the goods.
KONO BUSINESS check all goods prior to shipment. Should there still be an error in processing, please enclose information about your name and invoice number, preferably written in an exchange and return nota.
Goods returned with complaints, will be repaired or replaced by a new delivery within 10 days of receipt. If we do not have a replacement product then the amount paid will be credited within 10 days. Additionally customers are protected by the 2-year claims period under Danish law, ‘Købeloven’.
If you have further questions, please contact our customer service at firstname.lastname@example.org – Please include your order number.
Return address is:
C/O Cafe Retro
You always have the opportunity to know what information we keep about you. You simply send an email to us and tell your name and address. You will within 10 days to receive an email about what information we keep about you.
Disclosure of information:
We will not disclose information to third parties. The data you enter when you shop with us, be regarded as confidential and disclosed under any circumstances.